Don't have time to train your new hires? Your competitors won't wait. We can help you with that.
The old way is SLOW.
The new way is EXPONENTIAL.
Running a small or mid-sized business can feel like juggling a dozen things at once. Scheduling, payroll, customer calls, and endless admin can quickly take over your day. What if you could step back, breathe, and let an experienced management team take care of it all while you focus on the big picture?
At Junior the CAT (Consulting and Advanced Technologies), we provide complete next-generation training protocol for White Glove Customer Service specialists. Guaranteed to lower friction and maximize customer lifetime value.
Whether you want to scale efficiently, modernize your processes, or simply reduce operational stress, our team delivers smart, practical solutions that keep your business running smoothly.
We don't just babble about soft skills. We hardwire problem-solvers.
Custom DNA: Every module is custom-engineered to your specific product catalog and customer segmentation. Zero generic content.
Scalable Mastery: Programs designed for continuous, adaptable scaling across your entire ecosystem, for new hires and veterans alike.
The Outcome: Specialists who operate with autonomous judgment, achieving maximum First Contact Resolution (FCR) and turning complex issues into premium brand experiences.
Let's chat.
Training - That's what we do best:
CRM Software Proficiency
In-depth, hands-on training for platforms like Salesforce, HubSpot, Zoho, Monday, and in-house solutions, focusing on navigating customer records, logging interactions, CRM hygiene and workflow management.
Account Management 360
Our protocol delivers specialized training in proactive account management, moving staff beyond transactional service to strategic partnership. This involves mastering techniques for identifying upsell and cross-sell opportunities that genuinely benefit the customer, conducting effective Quarterly Business Reviews (QBRs), and implementing retention strategies that mitigate churn risk. Training emphasizes building long-term value, transforming customer service specialists into trusted advisors who proactively manage client success and secure future revenue.
The Customer-Centric Approach
Instilling a mindset of autonomous judgment where specialists are empowered to take ownership, anticipate customer needs, and make decisions that prioritize the customer's long-term value to the business (CLV).
Positive & Effective Phrasing
Training on specific, positive language and phrases to lower friction, set clear expectations, and consistently reinforce a premium brand experience.
Expert De-escalation
Proprietary techniques for managing conflict, handling highly emotional customers, and diffusing tense situations while maintaining authority and empathy.
Optimal Call Handling
Structured protocols for efficient, yet personalized, management of inbound and outbound calls, including multi-tasking and call logging best practices.
Proposal & Documentation
Training on proposal writing using tools like Cone and Google Workspace, emphasizing clarity, professional tone, and adherence to brand standards for client-facing documents.
Content Management System (CMS) Basics
Foundational side-skills in updating and managing simple content on platforms like WordPress and Wix to handle basic customer-facing information requests or updates.
Marketing & Brand Basics
Training on organic reach, social media engagement, basic design principles, PPC, and Meta advertising to ensure specialists understand the customer acquisition journey and can speak coherently about the company's marketing efforts and brand value proposition.
Polishing the Soft Skills diamond
Engineering for loyalty over mere competence, focusing on building rapport, active listening, and clear communication.
Financial Process Handling
Specialized modules for basics in invoicing, billing, and payment processing across various tools, including CRMs, QuickBooks, and TSheets, ensuring accurate and timely financial transactions.
Experience and Portfolio
We have successfully delivered a wide range of BPO and management outsourcing projects for both cleaning and IT businesses. Our portfolio includes respected names such as The Clean Network, The Bureau, The Workers League, The Line, The Funding Works, and many others.